FAQs

Q: How long will my order take to ship?

A: Please view our shipping policy for processing and shipping times!

Q: How long will these press-ons last

A: Wear time depends on how well you prep your natural nails before application, with nail glue a set can last 1-3 weeks or more all depending on how well you prep your nails

If you are looking to wear your nails for a specific occasion or short period of time you can use the nail tabs which can last you a few hours or a few days.

Q: Are these safe for my natural nails?

A: Yes these are much better for your nails than acrylics, great for taking a break from the salon. 

We are not responsible for any damage caused to your natural nails.

Q: Are the nails reusable? 

A: Yes, all sets are multi-wear when worn & removed properly. To remove use really warm water, dawn dish soap & use olive oil or any type of cuticle oil. Soak for about 15-20 mins. You may have to soak a couple of times usually no more than 2x. Use your cuticle stick to help pop them off. They should come off without damaging your natural nail & u can reuse the nails. 

Q: Do you accept cancellations, returns or exchanges?

A: We gladly accept cancellations within 24 hours of purchase. 

But due to the nature of our product; all sales are final (except in the case of products delivered In defective or damaged state. If so email support@urbnailz.com within 24 hours of receiving the package and include an image of the defective or damaged product). 

We are extremely sorry for any inconveniences caused.

** Please read all information listed under the item description before ordering. Be aware of our turnaround time and make sure you size your nails correctly as we are not held responsible if the wrong size is ordered.